Recent support articles

Please note that I don't have time to offer one-on-one support, except to registered members of the lynda.com online training library: Submit your support request through that site. Other sources of help on drupal.org include the documentation, forums, and chat network. (I have sections on how to get the most from them in both my videos and my book.)

Support tips below mostly relate to my videos for lynda.com.


Posted 7 December 2011

In the "Shipping products" video of my lynda.com course, "Create Your First Online Store with Drupal Commerce", you see a "Flat rate" shipping method after installing the Commerce Shipping module.

However, its developers removed that shipping method from the module shortly after I recorded the course. It's still available separately, however: To get it, download and install "Commerce Shipping Flat Rate.



Posted 27 October 2009

Lynda.com subscriber Sarah Faraud uncovered an error at the 2:12 mark of the "Downloading and installing Drupal on a Mac" video in Drupal Essential Training. I stated:

Now the file itself was called settings.php and it's created by duplicating this default.settings.php. You can also just delete the word default and the period, but I prefer to leave a backup.

It turns out that deleting the original default.settings.php file causes problems, so just leave it there! My apologies to anyone who's been inconvenienced by this error.



Posted 19 November 2008

If for some reason the default exercise file username (admin) and password (booth) don't work, you can change them in the database itself using phpMyAdmin. (This technique is demonstrated in a video from Chapter 8, "Recovering from disasters".)

  1. Open your Drupal database with phpMyAdmin.
  2. Go to the "users" table. Click the Browse icon.
  3. For the row where uid = 1, click the Edit icon. (Note the value under the "Name" column: That's the administrator's username.)
  4. In the "pass" row, select "MD5" under the "Function" column
  5. In the same row, enter your new password under the "Value" column.
  6. At the bottom of the screen, click the "Go" button.

You should now be able to log in with that username and new password.



Posted 12 October 2008

On Drupal.org, NigelFK asked:

...as far as I can tell there is no information telling the student exactly what is in each section of the DVD. I know there are headers like 'Enabling Other Content Types' for example but you've got to watch that section to find out exactly what's in it...

Personally I'd REALLY appreciate some sort of index. Any chance you could create one?

You're in luck! The videos are closed-captioned, and the captions are searchable. Here's what you do:

1) On the video series' home page, click on "Closed Captioning" to expose those controls.

2) Enter the text you'd like to search in the "find text in captions" box.



Posted 1 October 2008

A few times during the Drupal Essential Training video series, I say to copy a Drupal installation by selecting all the files in the folder and then "dragging and dropping" them, either to a server or another location on your local computer. This is not the best way to do so, as the hidden file ".htaccess" will not be copied. Two ways to get around that problem:

  • When installing Drupal for the first time: Instead of copying files from the Drupal folder, move the entire folder to its target location and rename it. This is the easiest solution for those without experience with Unix.
  • Use the command-line interface to copy the .htaccess file.

The .htaccess file is a place to put custom directions for your Apache Web server. Failure to copy this file usually doesn't cause problems, unless you've modified it in some way. If you find it missing, you can grab a fresh one from a fresh Drupal download, or (if experienced with such things) get the latest version from the CVS repository.

This one was my fault. Sorry for any inconvenience!