Recent support articles

Please note that I don't have time to offer one-on-one support, except to registered members of the online training library: Submit your support request through that site. Other sources of help on include the documentation, forums, and chat network. (I have sections on how to get the most from them in both my videos and my book.)

Support tips below mostly relate to my videos for

Posted 16 April 2012

After installing Acquia Dev Desktop, student Kelly Thebo click its "Manage my database" button and got the following error:

You don't have permission to access /phpmyadmin on this server.

She adapted a solution on

  1. In Acquia Dev Desktop, click Settings > Config > edit(next to Apache [httpd.conf file])
  2. Go to the bottom of the file and find:
    Options Indexes FollowSymLinks ExecCGI
    AllowOverride All
    #Order allow,deny
    Allow from localhost
  3. Comment out the "Order allow,deny" line.

Thanks, Kelly!

Posted 7 December 2011

In the "Shipping products" video of my course, "Create Your First Online Store with Drupal Commerce", you see a "Flat rate" shipping method after installing the Commerce Shipping module.

However, its developers removed that shipping method from the module shortly after I recorded the course. It's still available separately, however: To get it, download and install "Commerce Shipping Flat Rate.

Posted 27 October 2009 subscriber Sarah Faraud uncovered an error at the 2:12 mark of the "Downloading and installing Drupal on a Mac" video in Drupal Essential Training. I stated:

Now the file itself was called settings.php and it's created by duplicating this default.settings.php. You can also just delete the word default and the period, but I prefer to leave a backup.

It turns out that deleting the original default.settings.php file causes problems, so just leave it there! My apologies to anyone who's been inconvenienced by this error.

Posted 19 November 2008

If for some reason the default exercise file username (admin) and password (booth) don't work, you can change them in the database itself using phpMyAdmin. (This technique is demonstrated in a video from Chapter 8, "Recovering from disasters".)

  1. Open your Drupal database with phpMyAdmin.
  2. Go to the "users" table. Click the Browse icon.
  3. For the row where uid = 1, click the Edit icon. (Note the value under the "Name" column: That's the administrator's username.)
  4. In the "pass" row, select "MD5" under the "Function" column
  5. In the same row, enter your new password under the "Value" column.
  6. At the bottom of the screen, click the "Go" button.

You should now be able to log in with that username and new password.

Posted 12 October 2008

On, NigelFK asked: far as I can tell there is no information telling the student exactly what is in each section of the DVD. I know there are headers like 'Enabling Other Content Types' for example but you've got to watch that section to find out exactly what's in it...

Personally I'd REALLY appreciate some sort of index. Any chance you could create one?

You're in luck! The videos are closed-captioned, and the captions are searchable. Here's what you do:

1) On the video series' home page, click on "Closed Captioning" to expose those controls.

2) Enter the text you'd like to search in the "find text in captions" box.