Recent support articles

Please note that I don't have time to offer one-on-one support, except to registered members of the online training library: Submit your support request through that site. Other sources of help on include the documentation, forums, and chat network. (I have sections on how to get the most from them in both my videos and my book.)

Support tips below mostly relate to my videos for

Posted 1 October 2008

A few times during the Drupal Essential Training video series, I say to copy a Drupal installation by selecting all the files in the folder and then "dragging and dropping" them, either to a server or another location on your local computer. This is not the best way to do so, as the hidden file ".htaccess" will not be copied. Two ways to get around that problem:

  • When installing Drupal for the first time: Instead of copying files from the Drupal folder, move the entire folder to its target location and rename it. This is the easiest solution for those without experience with Unix.
  • Use the command-line interface to copy the .htaccess file.

The .htaccess file is a place to put custom directions for your Apache Web server. Failure to copy this file usually doesn't cause problems, unless you've modified it in some way. If you find it missing, you can grab a fresh one from a fresh Drupal download, or (if experienced with such things) get the latest version from the CVS repository.

This one was my fault. Sorry for any inconvenience!

Posted 12 September 2008

Skip Taylor reported on

I wanted to see the video quality so I tried one of the free demo tutorials. There's audio and a green background. I have the latest QuickTime installed and using Firefox 3 with the QuickTime plug-in. Should there be more to this than a green background?

Indeed there should. :) gave him the following steps, which solved the problem:

I had to change a setting in Quicktime 7.5:

  1. Open the QuickTime Application
  2. Go to: Edit > Preferences > QuickTime Preferences
  3. Click on the Advanced tab
  4. In the Video section (midway down in the window), select the option for Safemode (GDI only) instead of DirectX
  5. Restart the browser.

Please comment here if that doesn't work for you.

Posted 12 September 2008

The username and password to log in as the administrator for the Drupal Essential Training example site are:

USERNAME = admin
PASSWORD = booth

We mention it at one point in the course, but should have given it more frequently. Sorry for the omission.

Posted 11 September 2008

L.H. writes: "In Windows Vista, the WAMP icon disappears from the system tray after x time (not sure about the duration protocols). To make the WAMP icon re-appear (so that you can access localhost, phpmyadmin, php.ini, etc.), you have to activate the "start WAMP server" icon (from start menu, desktop or wherever); then the system tray icon reappears. Pain in the chicken, but that's Vista."

Posted 11 September 2008

This problem often occurs because one of the default settings of WAMP is too low. You'll see the issue if you go to the MySQL-controlling phpMyAdmin screen (probably at http://localhost/phpMyAdmin) and click "Import": The maximum file size allowed is 2,048K. That's only 2MB, and the databases for most Drupal sites are much larger than that. (The example site for Drupal Essential Training gets as big as 5MB.)

To change this limit:

  1. Click the WAMP icon in your system tray.
  2. Select "PHP". In the side menu, select "php.ini" to open a file containing PHP's configuration options.
  3. Search for the line, "upload_max_filesize = 2M".
  4. Change it to "upload_max_filesize = 64M" (or whatever you like). You can get by with as little as 32M, but I recommend at least 64M, particularly for Drupal 7.
  5. Save the file and restart WAMP. (Better yet, restart your computer entirely to be sure. I'm frankly not sure whether it makes a difference.)
  6. Now go back to that "Import" screen in phpMyAdmin: You should notice that the limit has changed.

Thanks to L.H. for pointing this out!